Refund policy

1. Eligibility

Every license purchase of PhotoTaken includes a 30-day money-back guarantee. The 30 days begin on the date your purchase is completed (the date on your receipt from Paddle, the merchant of record). You may request a refund for any reason during that window: the application did not run, it did not fit your workflow, you changed your mind, you bought the wrong product. We do not require justification.

2. How to request a refund

1. Email support@lormarsoft.com from the address associated with your license.
2. Include the order ID from your Paddle receipt (it looks like a long string of letters and numbers). If you cannot find it, just include the date of purchase and we will look it up.
3. Optional but appreciated: tell us briefly what didn't work. This is feedback that helps us improve, but it is never a precondition for the refund.

You can also request a refund directly from Paddle by replying to your Paddle receipt email; Paddle is the merchant of record and is authorized to process refunds on our behalf.

3. How refunds are processed

Approved refunds are processed by Paddle.com Inc. and returned to the original payment method. Most refunds are issued by Paddle within 1 to 3 business days, but the time for the funds to appear back on your statement depends on your bank or card issuer (typically 5 to 10 business days).

The refund is for the full purchase price of your license, including any sales tax or VAT collected at checkout. Refunds are issued in the original currency of purchase.

4. What happens to your license after a refund

Once your refund is processed, your license is no longer valid. The next time PhotoTaken contacts our activation server, your activations will be revoked and the application will return to the activation screen. We ask that you uninstall the application from your computers if you do not intend to re-purchase.

Your photographs, tags, ratings, and project files are stored entirely on your own computer, so a refund does not delete any of your work. You can continue to manage those files using any tool you choose.

5. Outside the 30-day window

After the 30-day window, refunds are at our discretion. Email support@lormarsoft.com with what happened and we will do our best to find a fair outcome. Refund requests for issues we caused (a bug, a regression, a billing mistake) are honored regardless of the calendar.

6. Chargebacks

If you have a problem with a charge, please contact us first. We respond quickly and a direct refund through Paddle is faster and cheaper for both of us than a chargeback through your bank. We treat undisputed chargebacks (one filed without first asking for a refund) as a license cancellation.

7. Contact

Questions about refunds can be sent to support@lormarsoft.com, or by mail to:

LorMarSoft, LLC
3829 Pleasant Springs Dr.
Naples, FL 34119
United States